I just ordered my Domain Name and I cannot connect to it, why ?

07 Sep 2010

Support Center » Knowledgebase » I just ordered my Domain Name and I cannot connect to it, why ?

	I just ordered my Domain Name and I cannot connect to it, why ?

Solution Internic and DNS records are correct, but I still can't connect to my site using domain name. Why?

The most likely reason for this problem is that the DNS at your ISP is not updated to reflect the changes in Internic (or other NIC) database. It normally takes 24-48 hours to propagate the new DNS information and clear DNS cache. This time depends on the TTL (time-to-live) settings for your domain at your previous host and the time when DNS entry was cached.

Sometimes, it takes more than 4 days if the TTL was set unreasonably high by your previous host. In some cases it may take as long as 7 or 10 days to clear the cache. If this is the case its important that you also contact them and get them to remove any records for your domain name from their name servers. During this period the mail and HTTP requests may be coming to either the old or new servers. There is no control over it and nothing can be done to speed up the process.

You can verify this by using ping or trace route utilities. If you are using Windows 95, 98, or NT you need to type at command prompt either of the two commands:

ping your_domain.name
tracert your_domain.name

The reported IP address should be the one of your virtual server either old or new. If this is not the case and it has been more than 7 days since the domain record had been updated, please contact support@webhost.ie to solve the problem.

Article Details

Article ID:

397

Created On:

02 Jun 2009 04:20 PM